The customers
Two long-standing clients stand for this service: a financial-services cooperative in Thuringia (customer since 2012) and a consulting company – each with a handful of workplaces, no IT staff and no appetite for surprises.
What the service contract covers
- Microsoft 365 / Exchange Online – tenants, mailboxes, domains, DNS (MX, SPF), Teams
- Windows servers and workstations – maintenance, updates, standard software
- backups to external media with regular restore checks
- helpdesk Mon–Fri 08:00–16:00 by phone and remote support, on-site by appointment
- hardware – sourced, installed and replaced through us
- migrations when the time comes: on-premises server → cloud, hosting provider changes, entity changes
How it is billed
A fixed monthly retainer (from €75), invoiced in batches, plus licences at cost and hardware/projects on quote. No hourly meter for the daily "the printer is gone again".
Why it works
Twelve-plus years without a lost mailbox or a failed restore. The customers know who picks up the phone, and we know their setup by heart – which is what makes small-business IT cheap: no onboarding, no ticket ping-pong, no surprises.